Log in
Open app.coolroute.app (or /login).
Email and password
Section titled “Email and password”- Enter the email on the account.
- Enter your password.
- Submit.
Owners and office staff land on Today. If email is not confirmed yet, you will be asked to confirm before using the shop.
Forgot password
Section titled “Forgot password”Use Forgot password on the login screen. Cool Route emails a reset link. TODO: if the message does not arrive, check spam and confirm transactional email is sending in production.
Phone login
Section titled “Phone login”A Phone tab may appear. TODO: phone sign-in is currently “coming soon” in the product. Use email and password.
If login fails
Section titled “If login fails”| Message / situation | What it usually means |
|---|---|
| Invalid email or password | Typo, wrong shop email, or caps lock |
| Account is inactive | An owner deactivated this user on Team. Ask them to reactivate. |
| Redirected to Billing | The company’s subscription is not payable (past due or canceled). Owner must update payment. |
| Account suspended (technicians) | Same unpaid company state. You cannot run jobs until the owner pays. |
More: FAQ and Billing & seats.
After you are in
Section titled “After you are in”- Office: Owner / Admin overview
- Truck: Field tech overview
- Phone: Install the app