Billing & seats

Cool Route bills $49 / month per active user. The owner is a seat. Technicians who accept an invite add a seat; deactivating a user removes one.

Cards are stored by Stripe, not by Cool Route. You will never be asked to type a card number into a Cool Route form outside Stripe Checkout or the Stripe Customer Portal.

First payment

After signup and email confirmation, new shops go to Checkout. Until the subscription is trialing or active, the app stays locked:

• Owners → Billing
• Technicians → Account suspended

Manage card and invoices

Owners and admins with a Stripe customer:

1. Open Account or Billing.
2. Choose Manage billing.
3. Stripe’s portal handles card, invoices, and cancellation.

If Manage billing is missing, Checkout may not have finished. Complete payment from Billing.

Seat changes

Event	Seat count
Owner signup	1
Tech accepts invite	+1
Tech deactivated	−1
Tech reactivated	+1

Quantity updates on the Stripe subscription. Proration follows whatever Stripe shows on the next invoice — read that invoice before you assume a mid-month credit.

Past due

If a charge fails, the company becomes past due or canceled and the same lock screens return. Update the card in the portal, then have everyone sign out and sign in so access refreshes.

What billing is not

• Not a per-job or per-invoice fee
• Not related to Demo HVAC Co sample users in a demo environment
• Not something technicians manage